I feel Your Pain!!!!
After having established myself as an award-winning marketer, I was given the challenge to lead one of the biggest sales teams in our company. Had I known then the disappointments this challenge was hiding, I probably would have never said yes. The painful journey started during my first performance review; unfair, harsh, aggressive, stubborn, too demanding, completely unemotional. The words said about me echoed in my head.
The fury I felt was outrageous! Indescribable!
What upset me more, was that my intentions were completely different from how they saw me. After days of tormenting pain, I finally reached the realization that the skills I had built were definitely not the ones needed to successfully lead this team. I needed to change!
I set up a meeting with each team member to better understand how my behaviors were actually impacting them. And there came my biggest learning. By truly listening to them, I noticed how I had no clue as to what these people were going through. I knew nothing about their pressures, their pain, not even what motivated them. All I knew was that they had to give me results. All the while I thought that the things that excited me would feel the same for them, and I was far from being right. Simply said, I was lacking emotional intelligence and that was really impacting my leadership with them.
Putting my ego aside and being open to accepting feedback was excruciatingly painful, but I emerged with so many realizations. Addressing these issues was no piece of cake, but with determination and my team’s support, I was able to do it. It was therefore an amazing surprise for me then when I got nominated for the “Sales Manager of the Year Award” .
Today, as a coach, my mission and passion lie in supporting executives and leaders to develop their emotional intelligence so they can avert the pain I went through.
Nadine Zeinoun Khoury holds a PCC credential from the International Coach Federation. She is also certified on Emotional Intelligence, Conversational Intelligence & Team Management Systems.